COMFORT ABROAD LIMITED TERMS & CONDITIONS
Subject to English Law

All reservations are subject to availability and subject to the following Terms and Conditions.

DESCRIPTIONS
The description of accommodation, facilities and or services supplied by the principal is their sole responsibility and their accuracy is not warranted by Comfort Abroad Limited. Any description is offered in good faith and relates to the facilities available at that given time. In low season facilities and services may be less widely available, we would suggest you contact us should this be an important factor when choosing your accommodation, we make no promises as to the availability or suitability of any accommodation featured. Comfort Abroad do not own or manage the hotels, apartments, or villas reserved through us, we have no control over the running of the property, whilst we endeavour to notify of any changes wherever possible, we cannot be held responsible or accept liability for any facility not directly under our control. The relevant authorities in each country set official ratings, and they will not necessarily have the same standards and facilities as a similar rating elsewhere, regrettably errors do occur time to time, in the event of an incorrect price being filtered through the web site and a reservation being administered at this incorrect price we will advise you of the mistake at the earliest opportunity giving you the option to either, pay the correct price for the accommodation or to cancel and receive a full refund of any monies you may have already submitted in relation to the reservation. A privately owned, individually furnished apartment officially guarantees no more than a standard apartment. Comfort Abroad will not accept responsibility for inaccurately described properties or misquoted information given by a third party. All property descriptions are available on request. We reserve the right to alter or vary prices, availability and/or facilities shown on our web site at any time without notice. It is your responsibility to ensure all details of your chosen accommodation are correct and confirmed with us at time of making the reservation.

SPECIAL REQUESTS / ALTERATIONS
We will wherever possible attempt to meet any special request made to us in writing, but no guarantee can be given, we cannot accept any reservation that is conditional on the fulfilment of any special request. Comfort Abroad does not accept financial liability for clients who arrange extensions, upgrades or extras in relation to any said accommodation. If your special request means additional costs you will either be invoiced for the amount prior to your arrival, or advised of the procedure for payment to be made in resort. To alter or amend details of your original request an administration fee of £25.00 (twenty-five pounds) will apply per person. Amendment within eight weeks of departure could result in cancellation charges being applied.

OCCUPATION OF ACCOMMODATION
The accommodation is reserved exclusively for the persons named or numbered on the Comfort Abroad Accommodation Voucher. All clients must be in possession of a valid Comfort Abroad Accommodation Voucher to be produced at reception on arrival at their chosen accommodation or when requested. Your original cost of Accommodation is dependant on your declaration of official persons in the unit, unauthorised occupancy can result in the whole party being forced to vacate the accommodation immediately, in these circumstances re-accommodation is the sole responsibility and now at the expense of the ex clients. Compensation cannot be awarded to clients who permit unauthorised occupation. We reserve the right to terminate without compensation any holiday tenancy regarding any client (s) whose behaviour is causing annoyance or causing damage to property or other persons, if we do so, we shall have no further responsibility or liability to the travelling party. The client is responsible for the property hired to them and all fixture and fittings of any such property, damages and loss of any equipment belonging to the property is at the client’s expense, Comfort Abroad reserve the right to Invoice the lead client (name in which the reservation was booked) for any extra costs arising from such an event.

CHANGES OF ACCOMMODATION
If for any reason beyond our control we have to change your accommodation, Comfort Abroad reserve the right to offer alternative accommodation of officially the same or superior standard. Should we only be able to offer officially lower standard accommodation, it is in certain circumstances company practice to offer compensation (amendments not included). Changes of accommodation by complex management in resort, is at their discretion.

ALLOCATED ON ARRIVAL ( AOA )
If your accommodation has been confirmed under the ‘Allocated on Arrival’ basis ( AOA ) it means your accommodation will not be confirmed to you until you arrive in resort, therefore we cannot guarantee the location of any property you may well be allocated in, neither can we guarantee any facility on this allocated property. If you elect for the Allocated on Arrival based accommodation, and you decide not to take a transfer arranged by Comfort Abroad please ensure you understand your key collection details as property keys are mostly organised at other locations, for example, a resort office or other complex reception.

TRANSFERS
Transfers are not included in the cost of your Accommodation unless otherwise stated. Airport Transfers reserved through Comfort Abroad will show on your Invoice and form part of your total balance. Clients are reminded that transfers are confirmed through an independent supplier, and as such are required to follow the instructions laid down on the Accommodation Voucher in order to connect with their Transfer Representative / Driver.

INSURANCE
It is the sole responsibility of the travelling client to ensure they have an adequate insurance policy. We do not accept liability for any client who travels without an insurance policy or adequate cover.

PAYMENT
When making a reservation within 8 (eight) weeks of departure FULL payment is required immediately, outside 8 weeks 25% deposit of the total costs payable with the balance no later than 8 weeks prior to arrival unless otherwise advised. We do not send reminders for the balance; the initial invoice serves as the final invoice. Failure to pay on either the deposit or balance due date, Comfort Abroad reserve the right to cancel any reservation (s) made between ourselves, clients and agents and levy cancellation charges as in booking condition CANCELLATIONS, in addition we reserve the right to administer 2% per week interest on the outstanding balance until payment has cleared our account. In the event of any reservation being unpaid at date of travel, Comfort Abroad reserve the right to re-allocate any payments made by the agent to the unpaid reservation(s). Other reservations that remain unpaid at this time may be cancelled in full if further payment is not received.

CANCELLATIONS
To cancel a reservation or any part of, Comfort Abroad must receive signed authorisation from the client / agent. When one or more passengers cancel the cost to the remaining persons can increase to take into account any under occupancy supplements. Comfort Abroad do not refund clients who fail to take up any service that forms part of their reservation, a voluntary change by clients to a reservation, may incur additional charges. Clients who arrange alternative accommodation in resort do so at their own expense. Comfort Abroad reserves the right to treat the original reservation as a cancellation, regulated and levied by the ‘Scale of Cancellation’ table below.

SCALE OF CANCELLATION
56+ Days ~ loss of deposit
55 – 28 ~ 50%
27 – 15 ~ 75%
14 – Departure day or after 100%

Certain Apartments, Hotels & Villa Management’s now operate their own scale of cancellations overriding those of Comfort Abroad Ltd. Please check cancellation charges with our Head Office.

RESORT DEVELOPMENT
Building work and development of any resort or complex is as common overseas as it can be in the United Kingdom. Where we are officially made aware of any such work on a particular complex or villa prior to departure, Comfort Abroad will either offer alternative accommodation of the same or higher rating, at no extra costs, or your clients can cancel the reservation without penalty from Comfort Abroad (excluding amendments). If your client is in resort any accommodation offered will carry official documentation of being a suitable alternative. We are unable to offer this facility if you reserved your accommodation under the ‘Allocated on Arrival’ basis. Comfort Abroad do not accept liability for any type of work initiated by local authorities and coming outside the boundaries of a complex or villa, however if affecting your clients enjoyment, suitable accommodation with the requisite official documentation can still be offered.

COMPLAINTS
It is essential in the first instance you advise either the Resort Local Contact or the Resort Emergency Contact immediately, contact details are supplied via your Accommodation Voucher, most problems can be easily eradicated at this point. It will probably be they are not an employee of Comfort Abroad, but they are there to help you. Should your grievance still be unresolved, you can then contact Comfort Abroad Limited on the emergency contact number supplied via your Accommodation Voucher, we will act on your behalf, but only if we confirm your grievance has been addressed with the local resort contacts. You will be asked to fill in a Customer Complaint Report to substantiate any alleged grievances. If on your return to the UK you feel the need to make a formal complaint you must submit in writing the nature of your grievance and attach the signed Customer Complaints Report, to arrive in our offices no later than 14 (fourteen) days following the conclusion of the rental period in which your grievance falls into.

It shall be the obligation of any client dissatisfied with accommodation to follow the complaint procedure as detailed, overseas hoteliers and management of accommodations reject complaints that have not met with the required complaints criteria, they must be given the chance to eradicate your alleged grievance in resort. Comfort Abroad cannot accept liability where complaint procedures have not been followed. Any form of compensation awarded cannot exceed the total cost of accommodation from Comfort Abroad, amendments and alteration fees cannot be compensated.

FORCE MAJEURE
We regret we are unable to compensate clients whose reservation is cancelled or disrupted due to reasons of force majeure including war or threat of war, riot, industrial dispute, terrorist activity, civil unrest, natural or nuclear disaster, fire or adverse weather conditions.

GENERAL
Please remember, as guests in a foreign land we cannot expect attitudes and habits of a lifetime to change in order to suit us, the pace of life is slower, people have different attitudes and priorities, public service facilities can be less reliable than what we have come to accept as the norm in the United Kingdom, food and mealtimes differ from what one would consider as the norm back home. Insects thrive in warmer countries and do not necessarily mean dirtiness, when highlighted to the required authority they can be easily eradicated. Disruption of water and electricity supplies is not uncommon, in some areas, and as much is made of solar panels for heating, lack of sunshine or heavy usage of water can result in water not being as hot as one would expect in the United Kingdom.

Comfort Abroad Limited act as reservation agent for the properties, or management of accommodation suppliers. Comfort Abroad is not a Tour Operator and does not provide prepaid packages within the meaning of The Package Travel, Package Holidays and Package Tours Regulations Act 1992. This following contract becomes legally binding between Comfort Abroad Limited and the relevant Tour Operator / Travel Agency.

Clients are reminded that Comfort Abroad does not accept responsibility for the actions of those concerned with any aspect of holiday arrangements, and whom we do not employ, and over whom, we have no direct control.